Support
Need help with your account, a shipment, or an RFQ? Reach out and we’ll get back to you as soon as we can.
Email support
support@jonifyimports.comFor account issues, include the email address on your account. For shipment or RFQ issues, include the reference code shown in the app.
Office locations
Nigeria office
Ebonyi Plaza, Shop D025, Balogun Business Association, Trade Fair Complex, Lagos Badagry Express, Lagos, Nigeria.
China office
Shop 3302, 3rd Floor, Guotai International Trade City, No. 27 Guangyuan West Road, Yuexiu District, Guangzhou, China.
Follow us
Find @jonifyimports on Facebook, Instagram, and Threads.
Common questions
- How do I track a shipment?
- How do I delete my account?
- How does agent approval work?
- How are payments split with agents?
Before you contact us
- Check your shipment or RFQ status in the app
- Have your reference code ready (e.g. JN-SHP-2026-000123)
- Screenshot any error message you saw
You can also read our Privacy Policy and Terms of Service.